Ready to Think Outside the Bowl
Are you ready to compete and stand out in a crowded marketplace? Think Outside The Bowl is a two-hour event at the Frontier at Research Triangle Park on Wednesday, May 17th from 1-3 p.m. Hear from Stan Phelps, Evan Carroll and Graeme Newell on how to leverage CX, Technology and Purpose to win the hearts of your customers.
Location: The Classroom at the Frontier, 800 Park Offices Dr., RTP
1:00 - 1:30 Check-in / Networking
1:30 - 1:45 Opening
1:45 - 2:05 Purple Goldifsh - Stan Phelps on Customer Experience
2:05 - 2:25 Blue Goldfish - Evan Carroll on Technology, Data and Analytics
2:25 - 2:45 Red Goldfish - Graeme Newell on Emotional Purpose
2:45 - 3:00 Q & A, Door Prize and Close
In a world where commoditization is the norm, differentiation is key. The kind of differentiation customers will notice doesn’t come from what you say, it comes more from what you do.
More than any other factor, your brand’s customer experience will determine whether you thrive and profit or struggle and fade. There is a strong business case for winning the hearts of customers, especially when it leads to increased retention and referrals. According to Gartner, a 5% increase in retention can boost profits by 25% to 125%.
Who Is Think Outside the Bowl For?
This program is geared for participants who want to create new customer experiences that customers notice, remember, and share. It is designed for both B2B and B2C, for individuals with the authority to initiate change across their organization and for those responsible for realizing results. Participants will learn from best-in-class examples focusing on customer experience, technology and purpose. Everyone will leave with actionable strategies to improve their business.
Goldfish Book included - each attendee will receive for free a copy of either Purple Goldfish, Blue Goldfish or Red Goldfish.
Meeting will take place in The Classroom at The Frontier in The RTP.